Shipping policy

Delivery area and cost

We currently deliver within the United Kingdom only. Standard delivery is free.

Processing and transit times

Orders normally require 1–3 working days to process. Estimated transit time is 5–12 working days, giving an estimated total delivery time of 6–15 working days.

Orders placed after 5:00 pm Europe/London time, or on weekends or public holidays, begin processing on the next working day. These timeframes are estimates and may be affected by carrier delays or circumstances outside our reasonable control.

Tracking and delivery issues

Tracking information is provided when available. If your order is late, damaged in transit or shown as delivered but cannot be located, contact us promptly with your order number.

Orlivaine is operated by ALDERSTEEL LTD, company number 17243968.

Business address: 131 Mare St, London E8 3SG, United Kingdom.

Customer service: support@orlivaine.com, contact form, or +44 20 3458 0945.