Privacy policy

Last updated: 17 September 2026.

Who controls your information

Orlivaine is operated by ALDERSTEEL LTD, company number 17243968.

Business address: 131 Mare St, London E8 3SG, United Kingdom.

Customer service: support@orlivaine.com, contact form, or +44 20 3458 0945.

ALDERSTEEL LTD is the controller for personal information controlled by the merchant in connection with Orlivaine. Our store is hosted by Shopify, which processes information needed to provide the ecommerce platform and related services.

Information we collect

Depending on how you interact with us, we may collect contact details, billing and delivery details, order and transaction information, payment references and status, customer-service communications, returns information, device and browser information, IP address, cookie identifiers and information about how you use the website. Full payment-card details are handled by enabled payment providers and are not represented as being stored by Orlivaine.

How and why we use information

We use personal information to operate the store; process payments, orders, delivery and returns; provide customer service; prevent fraud and protect the store; comply with legal, accounting and tax obligations; improve the website; and, where permitted, send marketing communications. Our lawful bases may include performance of a contract, compliance with law, legitimate interests and consent.

Sharing and service providers

Where necessary, we share information with Shopify, enabled payment providers, delivery providers, technology suppliers, professional advisers and public authorities where legally required. These organisations may act as processors or independent controllers depending on the service.

International transfers

Some providers may process information outside the United Kingdom. Where required, transfers are protected by an applicable adequacy regulation or appropriate safeguards such as approved contractual clauses. You may contact us for information about relevant safeguards.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described above, including order administration, legal, accounting, fraud-prevention and dispute requirements, then delete or anonymise it in line with applicable procedures.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction or portability of your information, object to certain processing, or withdraw consent where consent is the lawful basis. We may reasonably verify your identity. To make a request, email support@orlivaine.com or use our contact page. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

Cookies and similar technologies

We and our providers use technologies required for store operation, cart, checkout, security and privacy preferences. Optional analytics, advertising or social technologies should operate only with the consent required by law. You can use the store’s privacy controls and browser settings to manage available choices.

Security and children

We and our providers use proportionate safeguards, but no system is completely secure. The store is not intended to knowingly collect children’s personal information outside legally permitted circumstances.

Changes

We may update this policy to reflect changes in our practices, services or legal obligations. The current version and its last-updated date will be published on this page.